Job Description

Customer Service Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Join Medtronic and become part of our Diabetes team dedicated to improving the lives of millions of patients around the world through innovative medical technologies. As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience by ensuring the accurate and timely processing of customer orders while collaborating with colleagues across multiple functions. If you enjoy working in a dynamic, international environment where attention to detail and customer focus are valued, this is an excellent opportunity to make a meaningful impact. This is a full-time position based in Prague, Czech Republic, with standard working hours from Monday to Friday. You will work closely with customers, internal stakeholders, and cross-functional teams to support the end-to-end order management process. Medtronic offers a collaborative and inclusive work environment where everyone is encouraged to grow professionally and contribute to our mission of alleviating pain, restoring health, and extending life.

Responsibilities may include the following and other duties may be assigned:

• Process orders in SAP, monitor open orders, and resolve related queries
• Respond to customer inquiries by email and phone with timely, professional support
• Manage customer complaints, maintain accurate records, and issue invoices or corrective documents as needed
• Coordinate with internal teams to support accurate order fulfillment and delivery
• Review open-order reports daily and update orders as required

Required Knowledge and Experience:

• Proficiency in Czech and English (verbal and written) – B2 level or higher
• Bachelor's degree or secondary school diploma with relevant professional experience
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Displaying the can-do attitude and interest in continuous process improvement
• Ability to work independently in a fast-paced environment

Experience with SAP, customer service, or order management processes is an advantage. Hungarian language skills and experience in the medical sector or handling prescriptions are also beneficial.

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 596,000.00 CZK - 894,000.00 CZK | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

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