Customer Service Representative Firearms Retail Job at THE ARMORY OPERATIONS INC, Orlando, FL

  • THE ARMORY OPERATIONS INC
  • Orlando, FL

Job Description

Job Description

Job Description

The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.

Key Responsibilities

  • Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
  • Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
  • Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
  • NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
  • Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
  • Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
  • Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.

Qualifications & Skills

  • Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
  • Safety First: Strong operational knowledge of safe firearm handling practices.
  • Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
  • Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
  • Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
  • Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.

Schedule & Compensation

  • Type: Full-time or Part-time (Hourly).
  • Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
  • Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
  • Growth: Direct eligibility for advancement opportunities based on measurable results.

Job Tags

Hourly pay, Full time, Part time, Local area, Flexible hours, Weekend work

Similar Jobs

MCKESSON

Research Pharmacist Job at MCKESSON

 ...people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments... 

VitalCaring Group

Clinical Care Manager RN Job at VitalCaring Group

 ...Clinical Care Manager (RN) Home Health VitalCaring Where Your Leadership Drives Patient Outcomes This position is located in our Bradenton, FL branch. At VitalCaring, we don't just deliver care - we create meaningful connections that change lives. As a Clinical... 

Elite Family Dental

Part Time Dental Assistant (RDA) Job at Elite Family Dental

 ...Description Very fast paced general practice looking for new part time assistant willing to work Monday and Tuesday. We would love to add...  ...new team member should bring incredible communication skills, dental assistant experience and customer service savvy to our practice... 

Collin County

Court Officer Job at Collin County

Collin County is seeking candidates for the position of Court Officer- District Court. Reporting to the District Judge. A Court Officer is responsible for, but not limited to, providing safety and security for the judge, courtroom personnel and others in the courtroom.... 

Efi Global

Senior Fire Investigator, IAAI-CFI Job at Efi Global

 ...directed professional who values technical rigor, clear communication, and teamwork while delivering unbiased, defensible findings. IAAI-CFI certification is strongly preferred, with NAFI-CFEI required at minimum, reflecting our commitment to industry standards, safety, and...