Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.
Develop valuable skills in customer service and retail operations. Sales Associates are given opportunities to learn about basic aspects of retail operations including merchandising, guest service skills, and store inventory. This position is responsible for providing friendly, efficient, and courteous service in Sweet Memories gift shop at the Hershey Lodge to achieve the department’s goals for the year.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Serve as front-line team member
Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience
Answer guest inquiries, in person and over the phone in a timely manner.
Exhibit thorough product knowledge and upselling techniques to guests
Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed
Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues
Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed
Follow all cash handling procedures in accordance with Resort Revenue Group SOPs
Perform other duties as assigned
Qualifications:
Must be at least 16 years of age or older on the date of applying
One year of retail/customer service experience preferred
Knowledge, Skills, and Abilities:
Proven guest relations, problem solving, task management skills, and organizational skills
Ability to work in a fast-paced environment
Professional and effective communication skills
Must be able to work independently and within a team environment
Must be able to speak, write, and understand English
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Job Demands:
This position is available year round and requires a high level of independence.
Ability to work a flexible schedule including days, evenings, weekends and holidays
Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 35 lbs with assistance, finger dexterity and communicating effectively
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
...Construction, Inc Location: Sunny Isles, FL, US, 33160 Req ID : 8323 Travel: None Number of Openings: 15 Find a greater purpose with a team... ...your dreams. Apply today and be more with Baker.Summary The Carpenter will perform under the supervision of a foreman/lead duties...
...Job description: Spanish Sales Trainer Nesting - Life Insurance Call Center Remote - Full time We are looking for a Sales Trainer to assist in the delivery of educational programs for our sales teams, including the onboarding of new employees. Sales Trainer...
...Japanese STEM Translation Reviewer is a remote review track for evaluating AI outputs across japanese stem review reasoning, calculations, and research workflows. Reviewers grade derivations and assumptions, reproduce key results, and document the correct method so the...
...Time, Varied Shift) -**"This position is on-site.****Job Summary:The Interpreter/Translator provides competent and culturally sensitive Spanish in-person, telephone, and video-remote interpretation for patients and their families/caregivers with Limited English Proficiency...
...Central Self Storage Manager Central Self Storage is known for developing extraordinary leaders who drive business success by doing... ...business with the community to create better moments in peoples' lives, from our customers, and communities We would love to hear...